reliance home comfort Consumer Complaints All Reviews

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reliance home comfort Reviews

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  • Reliance Home Comfort

    Reliance Home Comfort has indeed reached a new low in customer service today. I scheduled an appointment for today to take advantage of the maintenance program. After waiting 4 hrs at home as per the service window, I phoned the 1-888 number. I was told that I had the date wrong and suggested I booked the appointment for a date in July. To make a long story short I asked the attendant to speak to a supervisor. She replied that she has no supervisor. I called CUSTOMER CARE explained my situation and asked to speak to a supervisor. She politely put me on hold for 30 minutes. I then used... More...
    (Home Improvement)
    furnace's Picture   furnace    0 Comments   Comments
  • Loan on my house for furnace rent

    On August 2012 I called Reliance to buy furnace and AC. Next day came a lady her name is Bitty. and she show me two models and I choose Carrier model. She told me the price totally after tax is $8400.00, which I can pay it now or I can rent the appliances for $141.00 plus tax ($159.33). She told me that after 5 years I can cancel the rent or I buy the appliances with its value at that time, which will be less than the price at the purchase date. I asked: if the house is sold before 5 years what will happen? She told me there are two options: 1- the buyer accept to take the lease contract... More...
    (Home Improvement)
    reliance's Picture   reliance    1 Comments   Comments
  • Rental equipment - call center

    Today is August 6, I first called Reliance in May to have someone inspect and install a furnace that I would rent from Reliance rather than buy this time. I was lucky my furnace was still in good working condition, as I have called 6 times many different phone numbers, each time to have very kind people tell me I'm calling the right place and asking me for the same information that I had previously already gave someone else. Every time someone would say we are going to do a credit check which I said has already been done from your bureau and all is fine. So after 6 calls and I have... More...
    (Home Improvement)
    Yvan's Picture   Yvan    1 Comments   Comments


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