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reliance home comfort Complaint - FOUR WEEKS TO FIX MY AC AND STILL NO SIGN OF THEIR TECH !! - CXA624GKA100 MODEL AC
reliance home comfort Complaint

reliance home comfort Complaint

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FOUR WEEKS TO FIX MY AC AND STILL NO SIGN OF THEIR TECH !! - CXA624GKA100 MODEL AC


I have had maintenance contract for my HVAC, plumbing and hot water tank with Reliance Home Comfort . About five weeks ago, I contacted for my AC. It does not work and it is only six years old. Their expert technician came as scheduled (8 to 1pm). The tech was indeed an expert. He quickly found through his diagnostic tool that my evaporator needs replacement. He indicated that it will easily take four to five days. So he told me to expect the AC working by the end of Friday or Saturday. That was FIVE WEEKS AGO. They did dispatch one tech a week ago but he was very upset that he was scheduled to go in the evening. So he expressed his intention not to come. Their "dispatch lady" calls me one hour later to tell me that it is my mistake that I scheduled the appointment late in the evening! So she is canceling it and will have to rescheduled. I told her about my conversation with their tech. She did not respond very well BECAUSE SHE WAS CAUGHT LIEING THROUGH TEETH. RELIANCE HOME COMFORT HAS EMPLOYED SOME INCOMPETENT PEOPLE ALL ACROSS THEIR COMPANY. If they do not house clean their dead beat employees, customers are going to bail out. The tech is coming in another fifteen minutes - today at 8am Sunday. I can only hope for the best after five weeks of wait. Great company or a bogus company - you decide. Can you really count on this company to resolve problems in good faith? You decide as a consumer. My opinion - RELIANCE HOME COMFORT SHOULD BE CALLED Reliance Home Discomfort. A total disgrace. Hope they do something about their useless employees SOON.


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