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reliance home comfort Complaint - Hot water tank - Hot Water Tank
reliance home comfort Complaint

reliance home comfort Complaint


Hot water tank - Hot Water Tank

About 3 years ago there were two agents from Reliance Home Comfort knocked on my door and offered to replace my then retal tank. I agreed under the condition that I'll not sign any contract with them. So they replaced the tank. Feb. 2014 we bought a tank and returned the rental tank to the designated office according to Reliance's instruction. I then paid the rental fee up to the day we returned the tank. Then I started to receive bills from them. I called them to explain that the tanked was returned and I should not pay any rental fee. The bill keeps on coming and then phone calls threatening the case will be forwarded to the collection agency. So I sent them an email telling them that I paid up to the date the tank was returned, and I begged them to sort out their internal communication system. So they did and stopped asking me for any rental fees, but saying that I have to pay $40 removal fee. I told them we removed and returned the tank all by ourselves and will not pay that fee. They then said it's an inactivation fee according to their terms and conditions which they sent as the insertion in the first bill of each year. I never signed anything with them, is there any legal ground for this insertion? I usually throw them away as garbage.

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