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reliance home comfort Complaint - Reliance Home Comfort
reliance home comfort Complaint

reliance home comfort Complaint


Reliance Home Comfort

Reliance Home Comfort has indeed reached a new low in customer service today. I scheduled an appointment for today to take advantage of the maintenance program. After waiting 4 hrs at home as per the service window, I phoned the 1-888 number. I was told that I had the date wrong and suggested I booked the appointment for a date in July. To make a long story short I asked the attendant to speak to a supervisor. She replied that she has no supervisor. I called CUSTOMER CARE explained my situation and asked to speak to a supervisor. She politely put me on hold for 30 minutes. I then used another phone to call the office again asked to speak to a supervisor when I proceeded to debate with her acceptable levels of service. All the while I was still on hold on the other line. I finally hung up that second line after 1 hour.

BOTTOM LINE: Customer Care is not a high priority for Reliance Home Comfort.This is an empty slogan.

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