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reliance home comfort Complaint - reliance home comfort
reliance home comfort Complaint

reliance home comfort Complaint

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reliance home comfort


Comfort Protection Plan is a SCAM. Reliance sales person sold me the "Comfort Protection Plan". Feb. 2006.

The sales pitch was a pack of lies. She basically said the Furnace and Air Conditioner were completely covered for all repairs @ 15.99 a month. They will send out a repair man and fix any problems. I thought it too good to be true so I asked several questions.

November 2009 (after almost 4 years of payments) the Furnace wouldn't turn on. So I called Reliance, by the time the repair man arrived it was working. But he was quite happy to rip apart our Furnace and tell us it had a cracked heat exchanger and to fix that it was $900.00 so he might as well sell me a new furnace. So, I said when can you fix it, as it was all covered under the Comfort Protection Plan, right?

Wrong! I was now being educated about what it didn't cover, which is basically everything that usually breaks down. I suddenly felt I was in the middle of a SCAM, not only had I been paying 15.99 a month for nothing. But this allowed Reliance to enter you home and further rip me off.

He said he by policy (whose self serving policy) he would have to disable my furnace. Leaving a family of five without heat! Remember it was working before he arrived.

I don't believe he was honest about the cracked heat exchanger because the furnace is still working.

Reliance - first SCAMMED me out of 15.99 a month for four years, and then used scare tactics to try and SCAM me at my home.

Of course when I called Reliance to complain and ask for a refund of my $15.99 a month for four years. They read from a script deflecting away from the lying salesperson to blaming us for not reading the fine print in the pamphlet they never sent me.

BEWARE OF RELIANCE - they are SCAMMERS.


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Comments


yan2yan says: (9 years ago)
 0
I agree with you Boulton. Some of us complaints and we blame other people for our own mistakes. Sometimes we need to be assured first if the thing that we're applying for will benefit us or not. Paying 15.99 a month is cheap compared to other competitors of Reliance and paying an enormous bill when something breakdowns down and you dont have any plan to rely on.



yan2yan says: (9 years ago)
 0
I agree with you Boulton. Some of us complaints and we blame other people for our own mistakes. Sometimes we need to be assured first if the thing that we're applying for will benefit us or not. Paying 15.99 a month is cheap compared to other competitors of Reliance and paying an enormous bill when something breakdowns down and you dont have any plan to rely on.



yan2yan says: (9 years ago)
 0
I agree with you Boulton. Some of us complaints and we blame other people for our own mistakes. Sometimes we need to be assured first if the thing that we're applying for will benefit us or not. Paying 15.99 a month is cheap compared to other competitors of Reliance and paying an enormous bill when something breakdowns down and you dont have any plan to rely on.



yan2yan says: (9 years ago)
 0
I agree with you Boulton. Some of us complaints and we blame other people for our own mistakes. Sometimes we need to be assured first if the thing that we're applying for will benefit us or not. Paying 15.99 a month is cheap compared to other competitors of Reliance and paying an enormous bill when something breakdowns down and you dont have any plan to rely on.



boulton says: (9 years ago)
 0
Actually I have the Reliance Protection Plan as well but at least I was smart enough to read what I was getting like all people should do. It clearly outlines for you that The Heat Exchanger is the one and only part of the furnace that is not covered under the plan. If you educated yourself before complaining you would know that just because there is a crack in your heat exchanger doesnt mean the furnace will not run. Furnaces will still run with cracked heat exchangers, but because of the crack there will be carbon monoxide(deadly). This is why they shut down your furnace. To save your families life. It is there responsibility to do so, so says Union Gas laws! Quit complaining they were helping you.




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